Last updated: 29 September 2026

This policy explains how cancellations and refunds work for services bought from Care4Web (“we”, “us”). It forms part of our Terms & Conditions.

In short: domain registrations and renewals can't be refunded once completed, because the registry charges us immediately. If we can't complete your order, or a transfer fails, you get a full refund to your original payment method within 5–7 working days.

1. Domain registrations

Before registration: you can cancel for a full refund if you contact us before we have registered the domain. We usually process paid orders within a few business hours, so please call us as soon as possible.
After registration: once a domain has been registered, the fee is paid to the registry and the registration cannot be reversed, so it is not refundable. This applies even if you change your mind, mistype the domain name or no longer need it.
If we can't register it: if the domain is taken by someone else before we complete your order, or is rejected by the registry, you will receive a full refund.

2. Domain transfers

If a transfer cannot be completed (for example, the domain is locked, within the 60-day lock period, or the owner does not approve it), we will first contact you to help fix the problem.
If the transfer still cannot be completed, or you ask us to cancel it before it completes, you will receive a full refund of the transfer fee.
Once a transfer is complete, the fee (which includes a one-year extension of the domain) is not refundable.

3. Domain renewals

Renewals are not refundable once processed, because the registry extends the domain immediately.

4. Web hosting

New hosting accounts: you can cancel within 7 days of your first payment for a full refund of the hosting fee. Domain fees paid in the same order are handled as described above.
After 7 days: you can cancel at any time, and your service will continue until the end of the period you have paid for. We do not refund partly used billing periods.
Hosting suspended or terminated for breach of our Terms & Conditions is not eligible for a refund.

5. Failed, duplicate or excess payments

If money is deducted from your account but your payment fails, or you are charged twice for the same order, the extra amount will be refunded automatically to your original payment method, usually within 5–7 working days. If you don't see it by then, please contact us with your order reference.

6. How refunds are paid

Approved refunds are made to the original payment method (UPI, card, net banking or wallet) through our payment partner, Razorpay.
We start the refund within 2 working days of approving it. It normally reaches your account within 5–7 working days, depending on your bank.
Where GST was charged, a credit note is issued for the refunded amount.

7. How to cancel or request a refund

Phone: +91 807-808-4321 (Mon–Sat, 9:00 AM–6:00 PM)
Email: contact@care4web.in
Or use our contact form.

Refund & Cancellation Policy